We guarantee your complete satisfaction with every order.
Shipping:
Orders are shipped using UPS Ground Service unless otherwise specified.
FOB Seattle WA 98107 USA
Back Orders:
You will be notified by Customer Service if a product is unavailable.
Back orders will incur additional shipping charges.
Payment:
We accept Visa, MasterCard, and American Express.
Credit and Terms:
Credit terms are granted only after a written application has been submitted and approved. Credit applications may take several weeks for processing. Please contact Customer Service at 800.782.6671 or customerservice@espressosupply.com for a credit application and more information.
Credit may be revoked for slow payment.
Returns:
Returns are accepted within 30 days of purchase, if in saleable condition and in original packaging.
Returns after 30 days will be charged a 15% restocking fee.
Customer returns require a Return Merchandise Authorization (RMA). Please contact us at 800.782.6671 or customerservice@espressosupply.com for an authorization number.
We recommend that you ship your return package by a traceable method.
Damage Claims:
Please examine your order upon arrival for any discrepancies.
All claims or discrepancies must be reported with in ten (10) days of receipt.
For damages, you must save the original shipping carton with tracking label and all packing material for inspection by the carrier. We will contact the carrier and ask for a review of the damage.
International returns may be subject to additional duties and taxes.
International Orders:
There is a $250.00 minimum on all international orders.
All web orders must be prepaid with a credit card.
Shipping charges are exclusive of duties, taxes, brokerage and other fees.
International returns may be subject to additional duties and taxes.
Prices and availability subject to change without notice.
Our customer service department can be reached at 800.782.6671
